Maintenance & Warranty

Maintenance

Caring for your Product

Care after the application

When you receive our finished product, it is approximately 80% cured. Like cement, it is a hard, protective and ready to use right away, but complete hardening of the surface will not happen for 3 – 4 more weeks.

After 4 weeks of curing, the object should still be treated with care. Remember, just like the most durable automobile finish that gets keyed or scratched, our finish is not impenetrable. However, it is the best, most durable finish available, and it protects your furniture from everyday spills and stains. Treat it like a fine piece of furniture and use the correct products on it for care, and your furniture will look new for years to come.

 

Comparisons to lacquer – on a 1-10 scale

Lacquer Conversion Varnish
Water / Acetone 1 10
Mustard / Olive Oil 2 10
Alcohol 1 (for 1 Hr) 10

Quick Tips

  • Lift items rather than dragging them along the surface, and always have a protective felt pad on the bottom of furniture and accessories.
  • Dust and clean regularly with a slightly damp rag. Never use a product containing wax or silicone.
  • Blot spills immediately.
  • Avoid storing your products near extreme heat sources or extremely humid areas. Your home should be kept at 35-45% humidity.
  • Wood & finishes darken with time, especially with a natural or light finish. Leaving a placemat or other item on a table for a month or longer will leave a discolored outline, so rotate accessories regularly.
  • Avoid placing extremely hot items directly on the surface.

Warranty

MAVIN Assurance

Our warranty is simple:

Thank you for choosing MAVIN Furniture. You have made an investment with products that are heirloom quality, built to last generations.

If you are experiencing a problem with your furniture, reach out to the retailer you purchased your product(s) from. Any questions or claims will be directed to us at the factory, by the retailer, to resolve in a timely manner.

This warranty applies only to normal household use determined by the manufacturer. If there is a problem that is covered under this warranty, we the manufacturer will, at our discretion, repair or replace the product. This does not apply to furniture that is intentionally misused, exposed to sunlight, or improper cleaning. Claims are based on a case-by-case basis. Please refer to the below for coverage.

Wood and finish: Five years on manufacturing and construction. Since no piece is identical, wood/stain variations and wood darkening with age are excluded.

Drawer and door hardware: One year free from defects in design, fit, normal withstanding.

Components: One year on such items as drawer glides, soft-close clips, hinges, leaf locks, electrical components, etc.

Once a warranty claim is confirmed, transportation to the nearest retailer will be determined between the consumer and the retailer. There will be no charges incurred by either party from Palettes shipping the product(s) to and from the dealer. Our products are sold directly through our trusted dealers and communication should be made through them during any and all processes.

JANUARY 2022

 

Register Your Warranty  

Please understand that there are certain situations that are not considered defects:

Scratches and dents will damage our finish just like the most durable automobile finish that gets scratched. It is not impenetrable; however, it is the best, most durable finish available, and it protects your furniture from everyday spills and stains. What kinds of damages are not covered? Avoidable wear, such as tossing a set of keys on the surface, sliding a metal vase across the top with no felt pad protection, leaving a sopping wet rag on the surface overnight or putting a hot dish directly on the table: these kinds of situations are not considered “normal use.” The top layer is a protection that breathes and needs proper care just like our skin. It is not an impenetrable shield.

At MAVIN we want you to be happy with your purchase, and if cared for properly, this furniture can last for generations. But we know that everyone has accidents, and we want to give you that extra assurance that the furniture will maintain its original beauty for years to come.

If you damage your table surface and it falls out of the “normal use” category, just e-mail us an image of your table, bring the table to an authorized dealer, and we will pick it up on our truck. For a small charge billed directly to the consumer, we will bring your table top back to its original luster in its original stain or color. We cannot change colors or stains. This option is available for up to three years after receipt of your product. Please keep your original sales receipt, and enjoy this beautiful furniture for many years! If you have any additional questions, Contact Us. Thank you for the opportunity to bring our work into your home.

From everyone at MAVIN, thanks!